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Silent customer: know their characteristics and how to deal with them

That’s why, in this post we explain what a silent client is and what their characteristics are , how to […]

But what are the steps to grow and stand out on this social network? First, you need to start with

This change comes with some challenges: how to establish a professional routine at home, how to adapt the environment to

Regardless of the industry they operate in, organizations that take these elements into account tend to deliver customer service more

Process automation is the use of technology to perform recurring tasks. Its goal is to minimize manual activities and

Competition acts as a market regulator , preventing unhealthy interventions. It also encourages companies to be in constant motion, thus

Competition acts as a market regulator , preventing unhealthy interventions. It also encourages companies to be in constant motion, thus

7 out of 10 startups do not have a formal customer service strategy, according to Zendesk’s Startups CX Benchmark study

Analyzing internal and commercial processes should be one of your priorities if you plan to improve sales in your company

Although writing a business plan is a fundamental tool for the success of any business, 80% of companies still do

Building a sales management report allows you to improve the plans and campaigns you have scheduled and helps you make

A study published in The Multichannel Customer Care Report indicates that depending on the customer’s need or available time, they