That’s why, in this post we explain what a silent client is and what their characteristics are , how to detect if you are dealing with a silent client and how to deal with them. As a bonus, we leave you 3 tips that will help you deal with this type of client their characteristics .
The silent customer listens more than he talks. He usually doesn’t show any signs that he understands what you say or raise any questions. It’s difficult for him to their characteristics express an opinion or point of view about your product or service. In fact, it’s unusual to receive feedback from a silent customer ; he doesn’t complain, but he doesn’t give a final answer either. In short, he doesn’t give you any signs of why he’s
not satisfied with you and preferred
It is said that after a “yes,” the best answer for a salesperson is “no.” Well, you will hardly hear either answer from the silent customer. Just as he came, he will also leave and leave you without an answer. And no matter how hard you try to communicate with him through the same means of communication he used to get in touch, he simply will not answer you.
How to detect if you are dealing with a silent client?
According to Bain & Company , large companies tend to lose half of their customers within five years . It’s simple: when customers are greece telegram phone number list not happy with a brand’s services or products, they gradually move away and do not buy again.
A sales control system not only allows you to measure sales volume, but also customer volume. If the number of customers starts to decrease, it is a sign that you have silent customers in your company.
You might be thinking, “I don’t think so, my sales have increased!” And the answer is that your sales have increased with a smaller number of customers that you have probably retained.
In these cases, monitoring temu beats amazon and lets you shop like a “billionaire” your customer data is essential. Having a system that allows you to manage this data and use it to evaluate who your customers are, how they behave, and make decisions is a great tool for detecting silent customers.
With CRM software , for example, you their characteristics can see in detail what the last purchase was that each customer made and what their consumption profile is.
can fall into the category of silent customers
An omnichannel presence will be your greatest ally . Let your customers interact with you through social media, WhatsApp or bgb directory chatbots . Maybe in the past they wanted to share a problem or doubt with you and you were simply not available.
Omnichannel may be your answer! Offer integrated their characteristics channels so that your customers don’t lose contact and don’t have to repeat their problems over and over again. This strategy will help you attract them, keep them happy and prevent them from becoming silent customers.